apccal expo 2014 beijing china
To lead the Contact Centre industry in Asia Pacific in helping members, governments, outsourcers, research firms, solution providers to enhance results through best practice knowledge sharing, award recognition and various collaborative initiatives.
APCCAL Conference & EXPO
28 to 30 Oct 2014, Liaoning Hotel, Beijing China
Key activities : Keynote, Panel Discussion, Contact Centre Technology and solutions Exhibition.
Participants : Around 1000 from China and overseas (Contact Centre Management Senior Executives, Contact Centre Technology in-charge, Education / Outsourcing practitioners, other related industry professionals).
18:30 – 20:30 29 Oct 2014, Liaoning Hotel, Beijing China
– Chinese Cultural and other Performance
– APCCAL Recognition Awards presentation
– Dinner and networking
OUTSTANDING CONTACT CENTER VISITin Beijing
Purpose: Promote Excellence, Mutual Learning and Networking, AND Operations Best Practice update and Innovation Sharing.
Participants: Around 120 (40 from overseas) in 3 groups
Enterprises to be visited
– Public Services (Private and Public Utilities)
– Private Sector (Banking, Insurance, Communications)
– Outsourcing, Education organisations
– Technology Enterprises