Contact Centre Association of Singapore is proud to host the 8th APCCAL Expo, Conference and Awards in Singapore on 16th-18th September 2015!

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CCAS APCCAL Member - no networking (price table)11 CCAS Symposium Member - no networking

Extend your stay in Singapore and catch the 2015 Formula 1 Singapore Airlines Singapore Grand Prix!
For more information on the APCCAL Expo & Conference in Singapore,
please email to

Next APCCAL Expo 2015, Singapore

CCAS logo (HD)CCAS Singapore, CIRC Korea, HKCCA Hongkong and ICCA Indonesia had submitted proposals to host the 2015 APCCAL EXPO. Each of them presented their proposal and answered respective questions. A voting was conducted with CCAS and HKCCA getting equal votes.

CIRC and ICCA were eliminated and participated in the second round of voting. CCAS and HKCCA ended in a tie again. After a third round vote, CCAS emerged as the preferred host for the 2015 EXPO. It was agreed to award the hosting right of the 2015 APCCAL EXPO to CCAS.

Congratulation to CCAS Singapore.

New APCCAL Chairman

Andi Anugrah, Chairman APCCAL

Andi Anugrah, Chairman APCCAL

ICCA (Indonesia Contact Center Association) with Andi Anugrah representing had been nominated for the next APCCAL Chair Association. After Andi Anugrah delivered his ideas as to how to take APCCAL forward.

A vote took place and ICCA was elected by a unanimous vote for the APCCAL Chairmanship for a 2-year term.  Andi Anugrah is now the Chairman of APCCAL and would be supported by the APCCAL Secretariat.

Special Rates for APCCAL Delegates for CCAS Symposium in Singapore

Contact Centre Association of Singapore is extending our invitation to all members of APCCAL to our 10th Annual Regional Symposium 2014! As APCCAL delegates, you get to enjoy special discounted rates!

Symposium Fees for 2 Days:

Overseas / Non-CCAS Member: SGD 950 per delegate

APCCAL Overseas: SGD 750 per delegate

APCCAL Overseas Group : SGD 680 per delegate (minimum of 5 pax)

CCAS Member: SGD 550 per delegate (from 16th July onwards)

Early Bird CCAS Member: SGD 440 per delegate (Valid until 15th July)

Terms & Conditions apply.

To register, click here & enter “APCCAL” as your designation to activate the special rates!

For more information or enquiries on the registration, please contact our Secretariat at +65-6CONTACT (+65-6266 8228) or email us at

Terms & Conditions:
All confirmed registrations are not entitled to refunds or reversal in the event of any cancellations received (100% cancellation fee will be imposed). All rates do not include return airfare, accommodation, transportation and personal expenses.

Next Generation Outsourcing & Shared Services 2014

Chairman of Asia Pacific Contact Centre Leaders (APCCAL) Mr. Sidney Yuen is invited to give speech at the Outsourcing event from 16~19 September 2014 in Manila, Philippines. Please click Brochure – Next Generation Outsourcing & Shared Services 2014 for details and  enroll if you are interested.




APCCAL Expo 2014, Beijing – China

apccal expo 2014 beijing china

apccal expo 2014 beijing china


To lead the Contact Centre industry in Asia Pacific in helping members, governments, outsourcers, research firms, solution providers to enhance results through best practice knowledge sharing, award recognition and various collaborative initiatives.





APCCAL Conference & EXPO

28 to 30 Oct 2014, Liaoning Hotel, Beijing China

Key activities : Keynote, Panel Discussion, Contact Centre Technology and solutions Exhibition.

Participants : Around 1000 from China and overseas (Contact Centre Management Senior Executives, Contact Centre Technology in-charge, Education / Outsourcing practitioners, other  related industry professionals).



18:30 – 20:30 29 Oct 2014, Liaoning Hotel, Beijing China

Key activities

– Chinese Cultural and other Performance

– APCCAL Recognition Awards presentation

– Dinner and networking



Purpose: Promote Excellence, Mutual Learning and Networking, AND Operations Best Practice update and Innovation Sharing.

Participants: Around 120 (40 from overseas) in 3 groups

Enterprises to be visited

– Public Services (Private and Public Utilities)

– Private Sector (Banking, Insurance, Communications)

– Outsourcing, Education organisations

– Technology Enterprises

HKCCA Contact Centre International Symposium 2014 – The Next Centre

HKCCA has successfully held the Contact Centre International Symposium 2014 – The Next Centre from 18~19 March 2014 at Novotel Citygate Hong Kong and The Hong Kong Jockey Club. With the support from APCCAL, there were over 140 delegates from Hong Kong, Macau, Southern China, Singapore and Malaysia.

Please click to know more about the Symposium.


Hong Kong Call Centre Association (HKCCA) is proud to present the Contact Centre Symposium 2014 – The Next Centre. The Symposium will take place on 18 to 19 March 2014 in Novotel Citygate Hong Kong and The Hong Kong Jockey Club. The Symposium offers keynote presentations; high-level award-winning case studies; site tour; panel discussion and dinner event in Happy Valley where delegates can network with the industry gurus and enjoy horse-racing in one of the world famous race courses.

The Symposium features topics in the next generation of Customer Experience Management, People, Quality, social media Management; the technological trends and challenges in the instant future of our industry; the Hong Kong Contact Centre industry research findings as well as guidance for winning the next HKCCA awards. Please refer to the attached eDM or click for more details. eDM_HKCCA Annual Symposium 2014Thank you!