APCCAL Expo 2017

APCCAL EXPO  2017
Bangkok At Centara Grand, Bangkok, Thailand
8th – 10th November 2017

The APCCAL EXPO is the main yearly event of the Asia Pacific Contact Centre Association Leaders (APCCAL), established in 2007 with the main objective to support the contact center industry, international relations and knowledge sharing of all contact center associations from all countries in the Asia Pacific. The Members 10 countries are: China, Hong Kong, Indonesia, Malaysia, New Zealand (CCiNZ), Philippines, Singapore, South Korea, Taiwan and Thailand.

APCCAL EXPO is the Asia Pacific Level EXPO that gathering knowledge , technology , people and all related business in Contact Center Industry together at the event. All attendees can enjoy business contact and relationship or share knowledge and experiences to each other across all Asia pacific.

APCCAL EXPO 2017 8 – 10 November 2017
Bangkok At Centara Grand

And it is very special that this year is our 10th Anniversary of EXPO, there are many special things and people to celebrate our anniversary in Bangkok.

Apart from the Conference, there will be the Award Night Gala Dinner that all Asia Pacific Contact Center People will enjoy and give a proud to all TCCTA and APCCAL Award Winners together.

Bangkok, Thailand is one of the best tourism city in the world , so you can enjoy many interesting places valuable or having great Thai food and also fun with shopping paradise places.

Event Activities
  • Leaders Meeting
  • International Conferences & Case Study
  • Exhibitions
  • Contact Centre Site Visit
  • Dinner on Cruise
  • Award Night Gala Dinner – TCCTA and APCCAL Award
  • Bangkok City Tour – Half day optional


Dinner on Cruise


Centara Grand

APCCAL EXPO 2017 Agenda

8 November 2017
Leader Meeting ( Leaders Only )

13:00 – 18:00 Leaders Meeting and AGM
18:00 – 21:00 Leader and Speaker Welcome Night Party

9 November 2017
Grand Opening, Conference and Exhibition Day

08:30 – 09:00  Registration and Breakfast
09:00 – 09:20  10th Anniversary Journey by APCCAL Chairman
09:20 – 09:40  Grand Opening & 10th Anniversary  Ceremony
09:40 – 10:00  Welcome Speech
10:00 – 10:45  Key Trends Success Factor for Contact Center in 2020
10:45 – 11:30  How to run Contact Center across Asia Pacific
11:30 – 13:00  Lunch & Exhibitions
13:00 – 13:15  Future technology to run contact center
13:15 – 14:00  Sharing from Award Winner  1,2
14:00 – 14:45  Social Media a “Thread” or Opportunity for Contact Center Business”
14:45 – 15:00  Break
15:00 – 15:45  How to transform Contact Center to be The Heart of Business?
15:45 – 16:30  APCCAL Leader Panel Discussion
16:30 – 16:45  Sponsor Trophy Recognition
16:45 – 17:00  Lucky Draw & Closing Ceremony

Awards Gala Dinner Night :
18:30 – 18:45 Grand Opening Award Night By APCCAL Leader
18:45 – 22:00 Award Winner Announcement And Stage Activities
22:00         Closing Ceremony

10 November 2017
Site Visit and Tour

09:00 – 11:30 Visit 1st Site
11:30 – 12:30 Lunch
13:00 – 15:00 Visit 2nd Site
15:00 – 17:30 Bangkok Mini Tour
18:00 – 21:00 Dinner on cruise

CONTACT

Chamroen Charoenmas (Charm)
WhatsApp: +66 81744 0133
Email: chamroen@nicecall.co.th
Tel: +66 81744 0133

LINE : @APCCALEXPO2017

Address : 76/94,96 Chaengwattana Rd. Anusawari, Bangkhen, Bankok 10220

For registration and full details :

Click here