China Call Centre Association (CNCCA)

Our Vision/Mission


Association Achievements


About Us

Name of APCCAL Member Hong Kong Call Centre Association (HKCCA)
Address of APCCAL Member 20/F, Unit 1-5, Midas Plaza, San Po Kong, Kowloon,  Hong Kong
Membership Profile 1) Call Centres :
2) Call Centre practitioners :
3) Vendors :
Country of Incorporation China
Date of Incorporation none
Chair Person
Vice Chairman
Secretariat Email Address  
Contact Number
Official Website  

Country Profile

Country China
No. of seats in Country
Project Growth of Contact Centre
Market Size (in $ term)
Key Attractions / Strength of Country for Contact Centre Industry 1) Knowledge base for Greater China, with years of experience developing call centres for leading International and Asian brands
2) Well educated and language proficient workforce
3) Freest economy in the world.   Efficient market place with world-class communications infrastructure
4) Availability of Seasoned leaders in the customer service and contact centre professions
5) Strong governance structure
Industry Profile (in % terms) 1) Inbound : Approx 60%
2) Outbound : Approx 40%
3) Blended : N/A
Primary Location Hong Kong, Macau and Southern China
Industry Statistics 1) Avg Service Level Targets : N/A
2) Avg Call Abandon Rates :  N/A
3) Avg Cust Satisfaction Rate :  N/A
4) Avg Staff Satisfaction Rate :  N/A
5) Avg Staff Turnover (External) :  N/A
6) Avg Unplanned Leave Rate : N/A

Information updated on 16th October 2012