Thai Contact Center Trade Association (TCCTA)

Our Vision/Mission


Association Achievements


About Us

Name of APCCAL Member Thai Contact Center Trade Association (TCCTA)
Address of APCCAL Member
Membership Profile 1) Call Centres :
2) Call Centre practitioners :
3) Vendors :
Country of Incorporation Thailand
Date of Incorporation none
Chair Person
Vice Chairman
Secretariat Email Address  
Contact Number
Official Website  

Country Profile

Country Thailand
No. of seats in Country
Project Growth of Contact Centre
Market Size (in $ term)
Key Attractions / Strength of Country for Contact Centre Industry 1) Knowledge base for Thailand, with years of experience developing call centres for leading International and Asian brands
2) Well educated and language proficient workforce
3) Freest economy in the world.   Efficient market place with world-class communications infrastructure
4) Availability of Seasoned leaders in the customer service and contact centre professions
5) Strong governance structure
Industry Profile (in % terms) 1) Inbound : Approx 60%
2) Outbound : Approx 40%
3) Blended : N/A
Primary Location Bangkok, Thailand
Industry Statistics 1) Avg Service Level Targets : N/A
2) Avg Call Abandon Rates :  N/A
3) Avg Cust Satisfaction Rate :  N/A
4) Avg Staff Satisfaction Rate :  N/A
5) Avg Staff Turnover (External) :  N/A
6) Avg Unplanned Leave Rate : N/A

Information updated on 16th October 2012